The General Terms and Conditions as described here apply to every product offered on PAULINE and all deliveries. Every order implies acceptance of the terms and conditions of sale.
The consumer has the right to inform the seller that he is canceling the purchase, without paying a fine and without giving reasons. This must be done within 14 calendar days from the day following the delivery of the product or the conclusion of the agreement

Article 1. Definitions

The following definitions apply in these general terms and conditions of sale:

- Consumer: the natural person who acquires or uses products placed on the market exclusively for non-professional purposes.

- Sustainable medium: any tool that enables the Consumer to store personally-directed information in a way that makes this information easily accessible for future use during a period that is tailored to the purpose for which the information can serve, and that allows an unaltered reproduction of the stored information.

- Right of withdrawal: the possibility for the Consumer to waive the Distance Agreement within the cooling-off period.

- Buyer: Consumers and customers other than Consumers who have placed an order on the Website.

- Distance agreement: any agreement between an enterprise and a Consumer concerning goods or services concluded within the framework of a system for the sale of goods or services at a distance organized by the enterprise whereby, for the purposes of this agreement, use is made exclusively of a or more techniques for distance communication up to and including the conclusion of the agreement itself.

- Website:

- Working days: all of all calendar days with the exception of Sundays and statutory holidays.

Article 2. Identity seller / entrepreneur and operator of the website

Important information below:
Acting under the name eNVé bvba
with registered office at Van Meerstraetenlaan 6 te B-3120 Tremelo
with VAT number: BE 0560996629
telephone number: +32495198309
e-mail address:
RPR Mechelen

Article 3. General

3.1. These general terms and conditions of sale apply to all orders and purchases made via the web shop available on the Website. By placing an order, the Buyer confirms to have taken note of these general terms and conditions of sale, as well as to have accepted them.
The general terms and conditions are available on the Website. The Buyer and the visitor are able to easily save the text of the general terms and conditions on a Sustainable medium. A written copy will be sent at the request of the Buyer and the visitor.

3.2. The acceptance of the general terms and conditions of sale implies a waiver of one's own general or special terms and conditions of sale, unless explicitly agreed otherwise in writing between the parties. The protection of personal data is subject to a separate privacy statement.

3.3. Verbal commitments only bind us after they have been explicitly confirmed in writing. The purchase agreement between the Buyer and PAULINE is only concluded after the order was assessed by PAULINE for feasibility and subsequently confirmed in writing, by e-mail or by telephone.

3.4. Additions, changes and / or further agreements are only valid if confirmed in writing by PAULINE.

Article 4. Legal right of withdrawal of Consumers

The consumer has the right to inform the company that he is canceling the purchase, without paying a fine and without giving reasons within 14 calendar days from the day following the delivery of the good or the conclusion of the agreement.

4.1. During this period, the Consumer will handle the products and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether the product meets the specifications stated in the offer. If the products have been used by the Consumer or have been damaged in any way, the right to revoke or terminate the agreement expires.

4.2. To exercise the right of withdrawal, the Customer must inform PAULINE (Van Meerstraetenlaan 6 te B-3120 Tremelo, via an unambiguous statement (eg in writing by post, fax or e-mail) about his decision to withdraw from the contract. The Customer can use the enclosed model form for withdrawal for this, but is not obliged to do so.

4.3. When the consumer invokes the right of withdrawal, he will return the product with all accessories supplied and in its original condition and packaging to PAULINE, Van Meerstraetenlaan 6 te B-3120 Tremelo, within a period of 14 calendar days after the Consumer invokes the right of withdrawal has professions.
The consumer must prove that the products delivered were returned to PAULINE in time, for example by means of proof of mail delivery.

4.4. The costs for returning the goods are borne by the customer. Contrary to the foregoing, the costs for return shipment will not be borne by the customer if the goods delivered or the service provided does not meet the description of the offer. To prevent abuse, the shipping costs are charged if the difference is smaller than the amount for which you enjoy free shipping.

4.5. If the consumer - after expiry of the period of 14 calendar days - has not returned the delivered products to PAULINE, the purchase is legally completed.

4.6. If the Customer cancels the agreement, PAULINE will refund all payments received from the Customer up to that time, excluding delivery costs, to the Customer within a maximum of 14 calendar days after PAULINE has been informed of the Customer's decision to cancel the agreement. . In sales contracts, PAULINE can wait with the reimbursement until it has received all the goods, or until the Customer has demonstrated that he has sent back the goods, whichever is the earlier.

4.7. Any additional costs resulting from the Customer's choice for a different method of delivery than the cheapest standard delivery offered by PAULINE will not be reimbursed.

4.8. PAULINE will reimburse the Customer with the same payment method with which the Customer has carried out the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.

4.9. Contrary to the foregoing, the Consumer cannot rely on the above right of withdrawal for the agreements concerning:
- the delivery or provision of goods or services purchased from PAULINE with a discount (eg sales, outlet, discount code);
- the delivery or provision of goods or services whose price is subject to fluctuations in the financial market over which PAULINE has no influence and which may occur within the withdrawal period;
- the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person;
- the delivery of goods that spoil quickly or with a limited shelf life;
- the delivery of sealed goods that are not suitable for being returned for reasons of health protection or hygiene and of which the seal was broken after delivery;
- the delivery of goods that are irrevocably mixed with other products after delivery;
- the delivery of alcoholic beverages, the price of which was agreed upon the conclusion of the sales contract, but the delivery of which can only take place after 30 days, and the actual value of which is dependent on market fluctuations over which the company has no influence;
- Agreements where the Customer has specifically requested PAULINE to visit him to carry out urgent repairs or maintenance there;
- the delivery of sealed audio and sealed video recordings and sealed computer software of which the seal was broken after delivery;
- the delivery of newspapers, magazines or magazines, with the exception of contracts for a subscription to such publications;
- agreements concluded during a public auction;
- the provision of accommodation other than for residential purposes, goods transport, car rental services, catering and services related to leisure activities, if a specific date or period of execution is provided for in the agreements;
- the delivery of digital content that has not been delivered on a tangible medium, if the performance has begun with the express prior consent of the Client and provided that the Client has acknowledged that he thereby loses his right of withdrawal (eg downloading music, software);
- the contracts for betting and lottery services.

Article 5. Delivery

5.1. The customer bears the risk from delivery. The risk of loss or damage to the ordered goods is also transferred to the buyer from the moment of delivery of the goods to the post or any other mail order or transport company.
Ownership only transfers from the full payment of the price by the Customer, unless explicitly agreed otherwise between the parties. The transport and / or delivery costs are for the account of the Buyer, unless explicitly agreed otherwise in writing between the parties.

5.2. Delivery will be made as quickly as possible. The delivery times on the website are only indicative and in no way imply an obligation of result. However, an order must be executed at the latest within thirty days from the day following that on which the Consumer sent his order to the company, unless otherwise agreed between the parties or unless the Buyer was notified of this and the Buyer is aware of this can take this message.

5.3. If the delivery takes place late, the customer is notified of this and he can dissolve the order free of charge without judicial intervention and with simple notification, unless the ordered goods have already been sent or the provision of the ordered service has already started. However, we cannot be held liable for any compensation for such termination. The customer receives the amounts he has already paid back within a period of thirty calendar days.

5.4. Delivery takes place at the delivery address specified by the Buyer. If the order cannot be delivered to the address specified by the customer, we reserve the right to terminate the agreement by operation of law and without prior notice of default. The customer will be notified of such termination in writing, by telephone or by e-mail. If the wrong address is specified, a lump sum of 30% of the selling price will be charged to the customer.

Article 6. Prices

6.1. The prices indicated on the Website are stated in euros and include VAT, but do not include shipping costs. The calculation of the shipping costs can be consulted at any time at our page 'deliveries and returns'.

6.2. The prices will not be increased during the course of the offer and after the order, unless exchange rates and legal measures (including customs rates, taxes and taxes) make this necessary, but in this case the Buyer will be notified in writing.

Article 7. Conformity

7.1. We guarantee that the goods / services comply with the agreement.

7.2. The Buyer must immediately check for conformity with the delivered goods. Any visible shortcoming during delivery, namely visible damage or shortage of goods, must be notified in writing and by registered letter to PAULINE (Van Meerstraetenlaan 6 te B-3120 Tremelo) within 2 calendar days after delivery.
The item in question must be returned within 14 calendar days of receipt of the delivery. The return of the goods is subject to our prior written agreement. An exchange or a refund must be requested. For the distribution of costs, see Article 4.4 above.

Article 8. Payment

8.1. Payment is made at the latest at the time of the order by means of electronic transfer, bank card or any other payment method offered on the website.

8.2. We are in no way liable for any damage whatsoever arising from fraud or any unlawful act by means of a bank card or credit card or related data from the Buyer by third parties, without prejudice to the Buyer's right to recover his damage from the latter.

Article 9. Liability

9.1. We are not liable for indirect damage such as: loss of opportunity, emotional damage, loss of income ...

9.2. We are not liable for damage to goods, persons or others caused by incorrect use of the products. Before using the delivered goods, the buyer must read the instructions and instructions from the manufacturer or producer.

9.3. Information, images, verbal announcements, statements, etc. with regard to all offers and the most important characteristics of the products that are provided by telephone or e-mail are given or made as accurately as possible (again). PAULINE is not liable for the advice it provides, printing and typographical errors on the website or technical data provided by suppliers or producers.

9.4. It is possible that PAULINE on its website includes links to other websites that may be interesting or informative for the visitor. Such links are purely informative. PAULINE is not responsible for the content of the website to which reference is made or the use thereof.

9.5. The user of the Website acknowledges that PAULINE has the right to interrupt the availability of the website at any time for maintenance or updating purposes.

Article 10. Force majeure

10.1. We are not liable if we are unable to meet our obligations to the Buyer as a result of force majeure. In the event of force majeure, we are released from our obligations to the Buyer.

10.2. "Force majeure" means any strange cause, as well as any circumstance, which should not reasonably be for its risk.
For example, make. the following cases of force majeure: delay in or non-performance by our suppliers for, among other things, foreign merchandise and primary raw materials, disruptions of the internet, hacking of the Website, disruptions of electricity, disruptions of e-mail traffic and disruptions or changes in third parties technology, transport difficulties, lock-outs, general mobilization, state of war or revolution, bad weather, strikes, government measures, delays in supply, obstacles in receiving fuels needed for normal production, negligence of suppliers and / or manufacturers of us as well as assistants, illness of staff, defects in aids or means of transport and all circumstances independent of the will, are expressly considered as force majeure.

10.3. In no case are we - in the event of force majeure - obliged to pay any fine or compensation.

Article 11. Warranty provisions

Under the law of 21 September 2004 on the protection of consumers when selling consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Every commercial guarantee does not affect these rights.

To invoke the guarantee, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Client's home, the Client must contact PAULINE's customer service (+32495198309) and return the item to PAULINE at his expense.

When a defect is determined, the Customer must inform PAULINE as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after it has been determined. Afterwards, any right to repair or replacement expires.
The warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, crackdown , poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, delivery, if any, are deemed not to be hidden defects, unless the Customer proves otherwise.

Article 12. Privacy

PAULINE, part of ENVé bvba, handles your personal data with care. We do everything we can to ensure the reliability, safety and integrity of the data we collect. The controller, PAULINE, respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data.
We protect your privacy in the following ways:

Your personal information will not be given, sold or transferred to third parties under any circumstances. We only make these available to third parties who are involved in processing your order (such as the courier company).

Your data is securely stored in a non-publicly accessible database.

As a customer you can only receive selected promotional e-mails about the PAULINE offer. If you no longer wish to receive messages from PAULINE, you can unsubscribe at any time by simply clicking on the unsubscribe link at the bottom of the mails or by sending an email to We will no longer send you mailings or newsletters.

If you have provided us with your telephone number, you will only be contacted by our company by telephone if this is necessary to inform you about the questions or orders you have requested.

If you provide us with your GSM number via the web, you will only receive messages (SMS / MMS / etc.) from our company if this is necessary to inform you about those questions or orders that you have requested.

The forms on our website always state which fields are mandatory and which are optional. We do not use your information to contact you for other purposes without your permission.

When you place an order with PAULINE we can request the following information from you:
  • Your name, address and telephone number. We use this information to correctly handle the delivery of your product.
  • Your e-mail address, so that we can keep you informed of your order.
  • Payment information, such as your credit card or bank account number. We use this information to securely complete your order.
In the event of errors in the address, billing or other personal data, PAULINE cannot be held liable for the inability to meet its obligations (for example, delivery or reporting). You are responsible for the confidentiality of the password associated with your user profile. Under 18 years of age, this website can only be used with the permission of a parent or guardian.

Our company can use consumer information for new purposes that are not yet provided for in our privacy policy. In that case, we will contact you before using your data for these new purposes, to inform you of the changes to our rules for the protection of personal data and to offer you the opportunity to refuse your participation.

You have a legal right to inspect and possibly correct your personal data. Provided proof of identity (copy of identity card) you can receive a written, dated and signed request to PAULINE, Korenmarkt 41, 2800 Mechelen, free of charge in writing of your personal data. If necessary, you can also request to correct the data that would be incorrect, incomplete or not relevant.

Article 13. Penalties for non-payment

Without prejudice to the exercise of other rights held by PAULINE, in the event of non-payment or late payment from the date of the default, the Client owes an interest of 10% per year on the unpaid amount without notice. Moreover, the Client is legally and without notice required to pay a lump sum compensation of 10% on the amount in question, with a minimum of 25 euros per invoice.
Without prejudice to the foregoing, PAULINE (eNVé bvba) reserves the right to take back articles that are not (fully) paid.

Article 14. Intellectual property rights

The content of this site, including brands, logos, drawings, data, product or company names, texts, images and the like are protected by intellectual rights and belong to PAULINE or entitled third parties. In order to prevent abuse of our photos taken, a violation of intellectual property rights will require a fee of 300 euros per photo and a lump-sum allowance on the income received as a result.

Article 15. Invalidity

The possible nullity of a part of the present provisions in no way entails the nullity of the whole of these general terms and conditions.

Article 16. Applicable law and competent court

14.1. Any dispute arising from the distance agreement between PAULINE and the Buyer or the use of the Website will be assessed exclusively under Belgian law.

14.2. The Belgian courts within the Mechelen district are exclusively competent to hear the dispute arising from the agreement between PAULINE and the Buyer.

Appendix 1. Model form for cancellation

Dear Customer, you should only copy, fill in and return the text below if you wish to revoke the agreement.

To PAULINE, Van Meerstraetenlaan 6 te B-3120 Tremelo,
I / We (*) share (*) hereby inform you that I / we (*) revoke / revoke our agreement regarding the sale of the following goods / delivery of the following service (*):
Ordered on (*) / Received on (*):
Consumer name (s):
Consumer address (s):
Signature of consumer (s) [only when this form is submitted on paper]:
Date :
(*) Delete where not applicable.